ALL RETURNS MUST BE ISSUED A RETURN AUTHORIZATION NUMBER, WHICH CAN BE OBTAINED BY CONTACTING G & G GRILLS, PARTS & ACCESSORIES. G & G Grills, Parts and Accessories will refund your entire purchase price LESS Shipping and Handling charges if parts are returned within 45 days of the purchase date. A 5% RESTOCKING FEE MAY BE APPLIED. A copy of the customer Packing Slip should be included with each return to insure accuracy of return.G & G Grills, Parts and Accessories will evaluate each refund request in a timely manner to help ensure customer satisfaction. All refunds will be refunded in the form of a company check. If you have a request for a refund, please send all refund requests to [email protected]. Please include your name, phone number, packing slip number and a reason for the return of the product.